Shipping policy

Infinity Decor Shipping Policy
Last updated: October 2025

1. Order Processing

All orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding UK public holidays). Orders placed after 2:00 PM GMT will begin processing on the next business day.

During peak periods such as holidays or sales events, dispatch times may be slightly longer. You’ll receive an email confirmation with tracking details once your order has shipped.

 

2. UK Shipping

We offer a Standard Delivery service across the UK.

Shipping Method	Estimated Delivery Time	Cost
Standard Delivery	2–5 working days	Calculated at checkout
Express Delivery	1-3 working days	Calculated at checkout
DPD Next Day Delivery	1 day (Including Saturdays)	Calculated at checkout
DPD 12 Noon	Next Day 12 noon	Calculated at checkout

 

Free Shipping: Occasionally available during promotions. Any such offer will be displayed at checkout.

Please note: delivery times may vary depending on location, courier delays, or busy seasonal periods.

 

3. International Shipping

Infinity Decor ships worldwide.

Shipping Method	Estimated Delivery Time	Cost
Standard International	5–12 working days	Calculated at checkout

• All international orders are shipped from Birmingham, UK.
• Delivery times vary by destination and may be affected by customs clearance procedures.
• The recipient is responsible for any applicable customs duties, import taxes, or local fees.
• If a package is refused or unclaimed, shipping costs (and any return shipping fees) will be deducted from your refund.

 

4. Shipping Restrictions

• We cannot deliver to PO Boxes or military addresses.
• Remote or hard-to-reach locations may require additional delivery time or incur a surcharge - we will contact you if this applies.
• Severe weather or courier disruptions can occasionally impact delivery schedules.

 

5. Lost or Damaged Packages

Once dispatched, your parcel is in the hands of the courier. If your order has not arrived within the estimated timeframe, please contact us within 7 days of the expected delivery date.

For damaged parcels, please take clear photos of the item and packaging and contact us at info@infinitydecor.co.uk within 7 days of receipt so we can resolve the issue promptly.

 

6. Returns & Exchanges

If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.

Returned items must be in their original condition — unused, undamaged, and in their original packaging. Unless the product is faulty or sent in error, customers are responsible for return shipping costs.

Full details can be found in our return policy

 

7. Refunds

Refunds will be processed to the original payment method within 7 business days of receiving and inspecting the returned item.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

 

8. Customer Support

If you have any questions about shipping, delivery times, or your order, please contact our support team:

Email: info@infinitydecor.co.uk
Phone: 01 902 630575
Business Hours: Monday–Friday, 8:00 AM – 4:30 PM (GMT)

Thank you for shopping with Infinity Decor — we’re committed to ensuring your order arrives safely and on time.